TukuToi’s refund policy emphasizes no refunds on online services like consulting, development, and support. Payments for services are usually 50% in advance for new partnerships, and 100% post-delivery for regular customers. In exceptional cases, payments over PayPal are accepted.
General Refund Policy
We do not have a refund policy on our online services (like consulting, development, and support). We also do not offer the free hour of consultation anymore, as it has proven to be abused, and we feel our services are of a High Standard that do not justify free “test the quality” Consultations.
TukuToi does not sell any Software Subscriptions, all the Software you can download from this website is FOSS: Free Open Source Software. Only the services we provide in a special user agreement (contract) is billed. For these services, we offer no refunds.
Termination of Service
If you purchase services from TukuToi such as consultation, development, tech assistance or else, the purchased amount of hours, service or else is not refundable, even if unused.
Unless due to Force Majeure, termination of business operations, illegal activities of the purchaser of service (the client), TukuToi Co Ltd commits to deliver all aspects of the user agreement without exceptions. The Client may terminate the agreement anytime, in which case no refunds will be issued.
If for whatever reason TukuToi Co Ltd is incapable to fulfil the agreement due to negligence, unwillingness, or else non-force-majeure, termination of business or illegal operations by the client, TukuToi Co Ltd will issue a full refund of any already paid services.
Payment terms
Any service provided by TukuToi Co Ltd to a Client has to be paid as per the agreement specifications by the Client. Usually, this is 50% in advance for new partnerships, and 100% post-delivery for regular Customers. TukuToi Co Ltd operations are based in the Socialist Republic of Viet Nam, and every business interaction will be regulated by a signed Contract, Minutes of Acceptance and Tax Invoice. If you are located overseas (not in Viet Nam), we will charge 0% VAT, however a surcharge of 200USD will be implemented for transaction, banking and accounting costs. The Client can pay in any major Currency, using either direct Bank Transfers or services like “Wise”, allowing international transfers.
TukuToi Co Ltd accepts, in exceptional cases, Payments over PayPal, but a surcharge will be implemented and the payment will have to be under 800USD.